Every year, millions of homeowners and developers face a common challenge: navigating outdated, often frustrating permitting systems. For many, it’s their first—and sometimes only—interaction with local government, and it leaves a lasting impression. Whether it’s a homeowner seeking approval for a small renovation or a developer navigating a complex commercial project, permitting systems serves as a digital doorway to local government. This first touchpoint holds tremendous power in shaping public trust, satisfaction, and perception.
Park Consulting Group, founded by Glenn Park, is a consulting firm that recognizes this high-stakes reality and has committed itself entirely to helping cities and counties transform these crucial systems into efficient, intuitive, and empowering tools for public service.
From the outset, Park Consulting Group has stood apart by focusing on a singular mission: to elevate permitting system implementations in local government. Glenn Park’s journey began in the high-pressure world of Big 4 consulting, leading complex technology projects for Fortune 100 companies.
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When he pivoted into the world of local government technology, what he found was starkly different. City staff—often juggling multiple roles and dealing with limited resources—were expected to manage large-scale software transitions without the same level of support or expertise found in the private sector. The stakes were no lower—if anything, they were even higher, given the direct impact on public service—but the support systems were lacking.
That gap between need and support became the driving force behind the creation of Park Consulting Group. As Park explains, “We’re not just advising from the sidelines. We step in, roll-up our sleeves, and work side-by-side with our clients to successfully deliver their projects.”
His team immerses itself fully in each engagement, taking ownership of tasks like project management, workflow documentation, vendor coordination, data migration, configuration, report development, testing, training, and support. This hands-on approach allows city staff to continue focusing on their core responsibilities while trusting that their permitting system project is in expert hands.
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We’re not just advising from the sidelines. We step in, roll-up our sleeves, and work side-by-side with our clients to successfully deliver their projects
What makes Park Consulting Group uniquely effective is not only its hands-on involvement, but also its deep specialization. Unlike generalist consulting firms, Park Consulting is fully dedicated to permitting systems— bringing unmatched depth, focus, and experience to every project.
Every consultant on the team has direct experience working in or with department staff on their permitting systems. They understand what an inspector needs in the field, how planners think through workflows, and what data and information leadership depends on for reporting and compliance. This operational insight translates into smarter system designs and implementation processes that actually work in the real world.
Clients come to Park Consulting Group at all stages of their permitting system journeys. Some need help from day one—navigating vendor selection, defining requirements, and setting project strategy and timelines. Others reach out midstream, when a project has gone off track and needs to be brought back on course. Others seek help post-GoLive, when they realize their new system isn’t delivering as expected and ongoing support is crucial. No matter when they come on board, Park Consulting’s team brings steady expertise and a proven approach, shaped by a multitude of successful implementations in communities across the U.S.
While Park Consulting Group is known for its technical expertise, the heart of its work lies in people. The firm is deeply aware that implementing a new system can feel overwhelming, especially for city staff who’ve spent years mastering the old one. That’s why building trust, demonstrating progress early and often, and instilling confidence in the new system are central to the company’s approach.
The firm also brings a rare level of independence to its work. As a vendor-neutral consultancy, Park Consulting Group is not affiliated with any software vendors and receives no commissions or incentives from system sales. This allows the firm to advocate fully and transparently for its clients, selecting the right tools for each municipality’s unique needs. That independence builds trust—something Park believes is essential in high-stakes, high-visibility projects where public scrutiny is inevitable.
Beyond implementation, Park Consulting Group maintains long-term partnerships with many of its clients. Its services extend into ongoing enhancements—from regulatory updates and new module deployments to training, troubleshooting, and continuous improvement. With every engagement, the firm brings an “ownership mindset,” recognizing that permitting systems are often owned for decades, and ensuring the systems it implements are scalable, maintainable, and adaptable well into the future.
Perhaps the most telling endorsement comes from clients themselves. A recent client praised Park’s team for its dedication, collaboration, and the noticeable improvements to both internal operations and external service delivery. That kind of feedback, Park says, affirms the company’s core belief: that technology, when implemented with empathy and excellence, can genuinely transform how communities and constituents experience and engage with their local government.
By transforming permitting systems from sources of frustration into tools that are intuitive and effective, the firm is helping reshape how the public experiences their local government—one community at a time.
