3Di Systems

People have drastically increased their expectations for digital experiences.

This evolution has been in progress for decades, but COVID-19 caused a significant acceleration, as local governments and citizens alike had to quickly adjust to a more virtual world. Furthermore, as people have adjusted to the ease and efficiency afforded by digital experiences in the private sector, the public now has higher expectations for virtual interactions with their government, too. After shopping on Amazon or tracking a package with FedEx, a visit to a government website or app can often feel like a step back in time for all the wrong reasons.

Modernizing government systems does more than simply offer greater convenience though. It can also help to forge stronger relationships between governments and the public through increased transparency, better efficiency, and improved accountability.

But what does it take to accomplish this, given the unique challenges of government? Tight budgets, complex processes, myriad regulations, and other unique needs make progress difficult.

Over the last 20+ years, 3Di Systems has worked with the public sector to overcome these obstacles and advance government software systems. The many lessons learned in this time led 3Di to create a comprehensive solution: the 3Di Engage software as a service (SaaS) platform. The platform’s highlights include:
• Public sector roots: It was designed with in-depth experience in public sector needs, processes, and challenges.
• Flexibility: It can easily be adapted for unique use cases and modified for unforeseen future needs.
• Comprehensive features: It can be deployed for a specific need or serve as a one-stop shop for government services, with citizen engagement portals, payment processing, data insights and reporting, adaptive process automation, and much more.
• Rapid deployment: A platform-based approach allows for a high degree of customization without needing to build something from scratch, allowing organizations to deploy robust solutions in a matter of weeks.

• Eliminate data silos: Using a single platform for multiple solutions and/or integrating it with other systems allows data to flow, making it easier to gather insights to guide action

“Be it a highly populated city like Los Angeles or the smallest county in Alaska, 3Di Engage can be deployed rapidly, allowing populations of any size, or in any location, to seamlessly avail community services,” says Rajiv Desai, CEO of 3Di Systems.

Already, the 3Di Engage platform has been deployed to address complex challenges in cities across the country. In San Francisco, the platform was deployed to serve as a digital portal for managing rental properties and rent control laws in California. Property owners could easily log in to register properties, pay fees, and more, while city staff gained greater visibility into the housing stock and improved efficiency through automation.

Other cities, from Oakland, California, to West Palm Beach, Florida, have deployed 3Di Engage to address needs across housing, fire risk reduction, service request management, victim assistance, and much more.

While the 3Di Engage platform excels at addressing a wide variety of specific needs, the ultimate vision is for communities to create “Virtual City Halls” on the platform: a one-stop shop for all a community’s digital interactions with their local government.

One community embracing this vision is the City of Pico Rivera. There, 3Di Engage is being deployed as the foundation of a single solution for everything from service request management to code enforcement, permitting, and more.

In discussing their Virtual City Hall rollout, Assistant to the City Manager in Pico Rivera, Javier Hernandez, sums up the true power of deploying this type of modern technology and the improved experiences that come with it: “It ultimately allows us to better engage, better inform, and better generate data that could then help us with... making better, sound decisions that truly maximize the value and benefit to our overall community.”