MAY 20259GOVBUSINESS REVIEWthat technology is everchanging, therefore they must continuously improve. Then, introduce your Lean methodology by allowing your team to brainstorm on what processes they do daily that they believe add no value, that keep them from being efficient and that don't benefit the customer. Create a Kanban board, pass out sticky notes and allow them to think freely.Once your team has digested this new way of thinking you should immediately set your process improvement plan in motion. It's vital that you start small because you want your teams to welcome improvement and believe in Lean. And, to build trust you must make the first move. Transfer the physical Kanban notes to a virtual board and grant all employees' access. Now, let's explore some quick wins. Ask yourself these questions- Is there a line in the morning at the coffee maker? Buy another coffee maker or two. You may be asking yourself what coffee has to do with lean thinking. It's important that your employees know that you not only care about work efficiency, but that you also have a genuine concern for their total well-being. You will be surprised by the increase in productivity with this simple improvement. Are you buying the same amount of copy paper that you were last year? Go paperless. Ask your employees to think about their daily tasks as they complete them and add any paper process to the virtual Kanban board that they think can be eliminated or transitioned to an online workflow. How often do your desktop technicians travel to customer work locations to diagnose and troubleshoot system issues? Review your desktop ticketing system data and notate how much you're spending in mileage. Ask your employees to add the tasks that they believe can be done remotely to the virtual Kanban board.The most difficult part of implementing process improvement is supporting the change. This means a serious and comprehensive evaluation of ALL the suggestions that your employees provide. Remember they need to believe in change, so you must execute. Prioritize by using the RICE framework- Reach, Impact, Confidence, Effort. This will help you in determining the number of people that will be affected, the quantitative and / or qualitative goal(s), data reliability, and effort to include resource and solution costs. Follow up is key and there are several ways to keep your organization informed without scheduling a meeting. Provide updates during your existing quarterly or bi-annual meetings. Create a SharePoint or Microsoft Teams site with a list of all initiatives and the status for each; a roadmap so to speak. This sets realistic employee expectations and allows for continued engagement. Small wins matter. They may seem insignificant to you, but you will be surprised of your employee's appreciativeness to know that you heard them. Gradually increase to the medium and large improvements. Finally, remember that Lean Thinking is not a sprint but a journey. Thinking lean means culture change which leads to resistance
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