MAY 20258GOVBUSINESS REVIEWLEAN THINKING -- THE PROCESS IMPROVEMENT JOURNEYWendy Harris, Director of Information Technology, City of MemphisLean principles have played an integral role in manufacturing for many years. The idea of optimizing effort, people, and resources to create value is a no brainer. But don't we all need to create value? Adopting lean principles for operational efficiency is key for continuous improvement within any organization. Everything we do, everyday can be improved! Thinking lean means culture change which leads to resistance. Let's review three strategies on how to indoctrinate lean thinking without impacting employee morale- Welcome Ideas, Start Small, and Support Change.As IT leaders we are always occupied, 24 / 7 / 365. We certainly know how it feels when we are asked to implement this or research that at a moment's notice. Well, it should be no secret that our employees are not shouting "hooray" when asked to work on something that does not fall within their normal operational duties. So, when you are ready to improve your business model, make sure you're doing it for them. After all, they do the work that makes the difference. Start by meeting with your entire team together, off-site, during work hours while enjoying a meal. This atmosphere relieves tension and allows for cross functional collaboration. First, remind your team that they play an integral role in providing technology solutions and support, Wendy HarrisIN MY OPINIONBy
< Page 7 | Page 9 >