MARCH - MAY 20249GOVBUSINESS REVIEWincreased the accessibility of data immeasurably. I firmly believe that it is easier to draw insights from a graph than it is from a table of thousands of data points. I also believe that people are more likely to seek out data that they know is fresh. That hypothesis has born out as the Director's Catalog and its 18 dashboards have more than 100,000 views in the past six months. These tools make citizen-development very easy to manage and federate the governance required to maintain so much knowledge. These data visualization tools have also offered opportunities to monitor data quality in real time and have become integral components to our ability to ensure that our data meets high integrity standards.3. Network Analytics: Strengthen adjudication through discovery of relationship networks­ Historically, USCIS case management systems have designed to record transactions and lack a person-centric view on applicants. Resolving millions of immigration records is no small feat! Taking advantage of the tools in Databricks, Graph Frames and Graph x, and in Tableau, makes it shockingly easy to visualize the obvious and non-obvious relationships among the different actors in the immigration system. USCIS has tested this capability on several use cases and looks forward to expanding its utility. 4. Optimization: Optimize operator/analyst time by preprocessing data with assistive technologies­ Although it has taken a long time to get the security right around robotic process automation (RPA) tools like UiPath, RPA have saved thousands of man hours by automating wrote manual tasks like XYZ. It has also served to provide fast, short-term solutions that bridge between now and the future where we have built new, sustained capability in our source systems.While technology has provided the infrastructure to realize these changes, it is really our people that have embraced the technology to change the analytical landscape of USCIS. Our analysts and staff have adopted the products that are enabled through technology and helped the data to shine. USCIS has a healthy cadre of data analysts who are hungry for more knowledge and capability. Our staff have embraced the analytical products that are produced to improve their decision-making and influence their behavior. Our data literacy program has offered resources and a training curriculum that provides a consistent baseline of critical thinking and analytical skills for our analysts AND a network of other analysts upon whom they can call for help. The data literacy program is also expanding to reach every corner of USCIS because, these days, data is part of everyone's job. While technology has provided the infrastructure to realize these changes, it is really our people that have embraced the technology to change the analytical landscape of USCIS
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